AI agents for service businesses
Every
conversation.
Handled.
WhatsApp, Instagram, email, website chat and calls in one place. Replyfinity answers, resolves support queries and books in your system, then gives every enquiry an owner.
- Replies in seconds, 24/7
- 70+ languages
- An owner for every enquiry
مرحباً، لم يصل أحد بعد…
नमस्ते! रेट क्या है?
Pourrions-nous déplacer…
Do I need to be home?
Deep clean for a 3BHK?
Example conversations
Why it matters
Customers don't wait. They message someone else.
Leads contacted within five minutes are far more likely to convert than leads contacted later.
Source: Lead Response Management study, InsideSales.com with Dr James OldroydIn an audit of 2,241 companies, the average reply to a web enquiry took 42 hours. 23% never replied at all.
Source: Harvard Business Review, 2011of callers who reach voicemail call another business straight away. Only 42% leave a message.
Source: CallRail caller surveyYour team can't watch five inboxes at 2 am. Replyfinity can.
02AI in action
From WhatsApp
to the right outcome.
Different channels, same intelligent workflow.
Every channel, at once
- Understands every channelReads each conversation in real time, in the customer's language.
- Takes the right actionCreates leads, answers questions, books and raises tickets.
- Keeps your team in controlEverything in your CRM with an owner, context and history.
Example conversations. Names and details are illustrative.
03Organised in your CRM
Every conversation, organised. Automatically.
Leads, tickets and follow-ups land in your CRM with the details, the next step and an owner. Click any card to see what your team sees.
Example data. Names and details are illustrative.
- All conversations in one placeWhatsApp, Instagram, email, website chat and calls, on one board.
- Sorted for youIntent, details and a lead score added to every enquiry.
- Clear owner, clear next stepEvery card shows who has it and what happens next.
04Integrations
Works with the tools you already have.
Connect your WhatsApp Business number, Instagram account, email, website and phone line. Replyfinity books in the platform where your bookings happen and syncs leads and tickets to your CRM and calendar, or use the CRM that comes built in.
Your channels
- Website chat & voice
- Phone calls (in and out)
- Ad leads
Your systems
- Built-in Replyfinity CRM
- Your booking platform
- Your CRM
- Your calendar
- Your other tools
05You stay in control
Your rules. Your answers. Your team in charge.
- Answers only from your information.
It uses your prices, services and policies. If it doesn't know, it says so and hands over.
- Hands over to a person.
Complaints, special requests and anything you choose go straight to the right owner with the full conversation.
- You set the limits.
Decide what it can book, cancel, quote or promise.
- Tested before it goes live.
We set it up with you and test it on your real questions first.
- Your data, your region.
Choose where your data is hosted.
06Setup
Live in days, not months.
- 1Connect
Connect your channels and CRM.
- 2Teach
Teach it your services, prices and rules. We do this with you.
- 3Go live
Every message answered, every enquiry owned.
07Industries
Built for businesses that run on enquiries.
Cleaning and home services
Quotes, bookings, reschedules and "the cleaner didn't arrive", answered and owned.
Hi! Can you do an end-of-tenancy clean for a 2-bed flat in Camden this Friday?
Yes. A 2-bed end-of-tenancy clean is £240. Friday at 9 am is free. Shall I book it?
Freight forwarding
Rate requests, shipment updates and documents, captured and routed to the right desk.
Need a rate: 1 × 40HC, Shanghai to New York, cargo ready 12 Nov.
Thanks, Michael. What's the commodity and gross weight, and which incoterm should we quote on?
Also a fit for real estate, business setup, clinics and salons. Ask us about yours.
Pricing
Priced for your volume, not per seat.
Every business gets different message and call volumes, so we price to fit. Tell us your channels and volume and we'll send a clear monthly price.
Contact us for pricing- Priced for your channels and volume
- No per-seat fees for your team
- Setup and testing done with you
- One clear monthly price
What is Replyfinity?
An AI agent for service businesses. It answers your customers on WhatsApp, Instagram, email, website chat and phone, resolves support queries, takes actions like booking or rescheduling in your own systems, records everything in your CRM, and assigns each enquiry to a person on your team.
Can it work with our own booking platform?
Yes. During setup we connect Replyfinity to the platform where your bookings happen, so it can check availability and book or reschedule there, within the limits you set.
Which languages does it speak?
More than 70, for both text and voice. It replies in the language the customer writes or speaks in, including Arabic, Hindi and French.
Will it give wrong answers?
It answers only from the information you give it. When it isn't sure, or the topic is one you've reserved, it hands the conversation to your team.
Do I need a CRM?
No. Replyfinity includes a CRM for leads, tickets and bookings. If you already use one, it syncs with it.
Can it make and take phone calls?
Yes. It answers inbound calls, can call leads back, and saves a transcript and summary of every call.
How long does setup take?
Usually days. We connect your channels, load your information and test with you before going live.
Where is my data stored?
In the hosting region you choose.
How much does it cost?
Pricing depends on your channels and volume. Contact us and we'll send a monthly price.
Book a demo
Stop losing customers to slow replies.
See Replyfinity answer your own customer questions in a 20-minute demo.
- 1We reply within one working day to agree a time that suits your time zone.
- 2A 20-minute call. Bring a few real customer questions and we'll show Replyfinity answering them.
- 3A clear monthly price for your channels and volume, if it's a fit.