What it handles
From first message to the right desk.
Rate request
The full enquiry (origin, destination, cargo, weight, incoterms, dates) sent to your pricing team.
Where is my container?
Status answered from your system, where connected.
Document requests
Logged and assigned to the right person.
After-hours enquiries from other time zones
Answered, not missed.
Built for forwarders
Fewer back-and-forth emails. Faster quotes.
It asks for what's missing before the enquiry reaches your desk.
Air, ocean, customs or accounts, each with an owner.
Customers in New York get an answer while your office sleeps.
On WhatsApp, email and phone.
What does it ask for on a freight rate request?
Origin, destination, cargo, weight, incoterms and dates, plus anything else your pricing team needs. It asks for missing details before passing the enquiry on.
Can it answer shipment status questions?
Yes, from your system, where it is connected. Anything it can't confirm goes to the right person on your team.
Does it answer enquiries outside office hours?
Yes. It replies day and night, so customers in other time zones get an answer straight away.
How are enquiries routed?
Each enquiry goes to the right desk with a named owner and a next step, so nothing sits in a shared inbox.
Book a demo
Stop losing customers to slow replies.
See Replyfinity answer your own customer questions in a 20-minute demo.
- 1We reply within one working day to agree a time that suits your time zone.
- 2A 20-minute call. Bring a few real customer questions and we'll show Replyfinity answering them.
- 3A clear monthly price for your channels and volume, if it's a fit.